As of 2024, Compendium has joined Penguin Random House as an imprint of Ten Speed Press. We’re excited about what this means when it comes to sharing inspiring gifts with new communities. As a result of this relationship, you may notice small changes to our day-to-day operations. Please reference our FAQs below.
FAQs
Jump To: General Inquiries Ordering Payment Shipping Returns
General Inquiries
A: To speak with our Customer Service team, please call 1-800-733-3000 between the hours 8:30am and 5:30pm EST.
A: Our privacy policy can be viewed here.
A: Compendium does not accept unsolicited proposals or manuscripts. If you are interested in getting your work published, you can find information and useful resources on websites such as Literary Market Place or Writer’s Digest to help with your project. We wish you the very best in your endeavors.
A: We love working with influencers and members of the press. For any press inquiries, please email us at sayhello@compendiuminc.com. Be sure to include your mailing address, which product you are interested in, and where the review will be published.
A: Reprint request must be submitted through our secure permissions portal: Penguin Random House Permissions
A: As of July 1st, 2023, Penguin Random House’s Open License program has ended, but we are launching a new program to better serve students, educators, and librarians, keeping many of the elements and ease of requesting permission to record and share read-aloud and story time events. Shaped by educator and librarian feedback from over the past two years, the Open License will continue to be granted to those recorded or streamed live read-aloud events to only the students, educators, librarians, or others who are in a closed internet environment for select and authorized viewers. There will, however, be a new process.
For Teachers, Educators, Librarians, Booksellers, and Other Qualified Individuals providing distance learning and read-aloud events:
Please visit our Permissions Portal to see if your program is eligible and/or to request necessary permissions.
Requestors should select “Search Rights” on the opening screen, and then select “Read-Alouds” as the project type on the next screen. Users will need to create an account on the portal the first time they submit a request.
Thank you for all you do to promote a love of reading!
A: Giving back to our community is an important part of our imprint values, and we support the efforts of various nonprofit organizations throughout the year. You can also learn more about how we're making a difference through the social impact initiatives of Penguin Random House, our parent company.
Ordering
A: Unfortunately, we do not offer gift note and gift-wrapping at this time.
A: To cancel your order, you need to reach out to our Customer Service team. Please email your order number to ecustomerservice@penguinrandomhouse.com and request a cancellation. If you do not have your order number, please let us know the method of payment, title of the book, the name of the author, and your complete shipping address for the order.
Note: If an item is already in process or has been shipped, we may not be able to cancel your order.
A: Our products are carried by a variety of local gift shops and independent bookstores, as well as many national retail stores, such as Paper Source, Barnes & Noble, and Amazon. We cannot be certain which of our products a given store carries, so please contact the store nearest you for product availability.
A: For corporate gifting and bulk order needs, please contact us for more information.
A: Learn more about international sales here: https://prhinternationalsales.com/faq/
For customers in Australia and New Zealand, please visit Compendium Australia at www.compendium.com.au
Payment
A: Penguin Random House accepts payment for online orders by credit card only. We accept American Express, Discover, Mastercard and Visa.
Shipping
A: Our current shipping options, and their average shipping times are as follows:
UPS Ground - 7–10 business* days
*Business days refer to the carrier’s regular operations schedule. For UPS this is Monday through Friday, excluding select holidays.
A: You will receive a shipping confirmation by email. If you have selected UPS Ground or expedited services your email will include your tracking number and a link to the shipper’s website.
Returns
A: If your items are damaged or incorrect, please email our Customer Service team at ecustomerservice@penguinrandomhouse.com to initiate your return.
Items ordered directly from Penguin Random House may be returned to us under the following conditions:
- Items must be new, unopened and include all components
- Return shipments must include a copy of the original packing slip
- Return shipments must be sent by traceable means (such as USPS Priority Mail Service or UPS Ground Service) within 10 days of the shipment date on the packing slip
Returns that meet the above conditions should be sent to:
Returns Center
Penguin Random House LLC
1019 N State Rd 47
Crawfordsville IN 47933
Refunds will only be issued for new merchandise ordered directly from Penguin Random House and returned in original condition. Refunds will be issued for the value of the items ordered and any applicable sales taxes; original order shipping and handling and return freight charges will not be refunded.
We suggest you retain a copy of the tracking number for your return for reference. A refund will be issued to the card used on the order within 4–6 weeks of us receiving the returned item(s) provided they meet the conditions above.