Shipping
Our current shipping options, and their average shipping times are:
UPS Ground – 7-10 business* days
*Business days refer to the carrier’s regular operations schedule. For UPS this is Monday – Friday, excluding select holidays.
Shipping & Returns
Return Policy
If your items are damaged or incorrect, please email our Customer Service team at ecustomerservice@penguinrandomhouse.com to initiate your return.
Items ordered directly from Penguin Random House may be returned to us under the following conditions:
- Items must be new, unopened and include all components
- Return shipments must include a copy of the original packing slip
- Return shipments must be sent by traceable means (such as USPS Priority Mail Service or UPS Ground Service) within 10 days of the shipment date on the packing slip
Returns that meet the above conditions should be sent to:
Returns Center
Penguin Random House LLC
1019 N State Rd 47
Crawfordsville IN 47933
Refunds will only be issued for new merchandise ordered directly from Penguin Random House and returned in original condition. Refunds will be issued for the value of the items ordered and any applicable sales taxes; original order shipping and handling and return freight charges will not be refunded.
We suggest you retain a copy of the tracking number for your return for reference. A refund will be issued to the card used on the order within 4–6 weeks of us receiving the returned item(s) provided they meet the conditions above.